Official 2026 Italian Protocol
High-precision intelligence for the Italian Otello system. Precision returns for Via Condotti and Spanish Steps acquisitions.
Level 2, International Departures
Main Otello kiosks and Dogana (Customs) physical inspection desk.
Departure Area, Customs Desk
Dedicated validation desk for CIA-based flight departures.
Global Blue VIP Lounge
Early refund processing and VAT intelligence for luxury shoppers.
Do not check-in tax-free items before Otello validation. Physical inspection is mandatory for high-value fashion and jewelry.
Items must remain unused. Officers may deny validation if tags are removed or signs of use are present.
Export must be completed within 3 months of purchase. The Otello form expires after this duration.
End-to-End Export Logistics
Carry your original non-EU passport. Italian boutiques require it to register your data in the Otello system.
Identify 'Tax Free' partners in Via Condotti. Minimum spend: €154.95 in a single shop on the same day.
Ask for the 'Tax Free Form'. The merchant must enter your purchase electronically into the Otello system.
Immediately staple the original invoice (Scontrino) to the form. Loss of original prevents validation.
Items must be exported unused within 3 months of the purchase date to be eligible for refund.
Arrive at FCO 3 hours early. Customs (Dogana) queues for physical inspection are high-risk during peak times.
Visit the Customs (Dogana) desk in Terminal 3 BEFORE checking baggage if items are packed inside.
Scan your form at the digital kiosk. A 'Green Result' confirms electronic export clearance.
Visit the Global Blue or Planet desk after validation for payout processing.
Select Credit Card for a faster refund. Processing typically reflects in your account within 5-7 business days.